Refund policy

The short version

Full refund if you're not satisfied — that's the policy. And because you see your first draft before you pay a cent, most people never need it: no money changes hands until you've seen the work and want it built.

When you get a refund

If you're not satisfied at any point during the build — after paying to start, before final delivery — tell us. We'll try to fix it first, because that's usually what people actually want. If we can't get it right, you get a full refund of everything you've paid. No forms, no fine print, no fight.

When we can't refund

Once the final site is delivered, you've approved it, and all source files are handed over, the job is complete and payment is final. At that point you hold everything we made — there's nothing to hand back.

One honest exception: if we genuinely failed to deliver what we agreed, we make it right — we fix it, finish it, or refund it. We'd rather return a payment than deserve a bad reputation.

How to ask

Email hello@sitesameday.com with your business name and what went wrong. We reply within one business day, usually much sooner.